General travel conditions for package travel

For the trip, the Swedish Travel Agency and Organizer Association's (SRF) general terms and conditions agreed in the industry on 28 June 2018 and the organizer's special terms, which are stated below, apply. The special conditions are indicated in italics.

The tour operator has the right to apply special conditions that deviate from the general ones, if the application of special conditions is justified by the special nature of the trip, special provisions on the mode of transport (such as booking and sales conditions for scheduled flights), different accommodation conditions due to the special nature of the trip or special circumstances of the destination. The special conditions must not contravene the law on package travel to the detriment of the traveler.

The general and special terms are part of the agreement.

1. The agreement

1.1 The agreement becomes binding on the parties when the organizer has confirmed the traveler's order in writing unless otherwise agreed. The organizer must confirm the traveler's order without delay. The right of withdrawal does not apply to agreements on package travel or only flights.

1.1.1 The agreement is entered into and becomes binding on the parties when the organizer has confirmed the traveler's order in writing and the traveler within the agreed time has paid the agreed registration fee according to the organizer's instructions.

1.1.2 The agreement includes information about the current travel arrangement, see also "Travel information" available on our website www.siditours.com

1.2 The main traveler is the person in whose name agreement has been made. The main traveler is first stated in the travel documents or in another clear manner. The main traveler is responsible for payment according to the agreement. All changes and any cancellations must be made by the main traveler. Exceptions can be made if the main traveler becomes seriously ill and is unable to make the change or cancellation. The main traveler is responsible for providing the organizer with correct booking information for other travelers covered by the agreement. Any refund is made to the main traveler.

1.2.1 The main traveler must provide correct contact information, which is extremely important so that the person responsible can be reached for sending a booking confirmation / ticket as well as important messages such as change of departure times (any change notices can be given by phone, letter, e-mail or SMS). Any refund is made to the main traveler.

1.3 If the traveler is under 18 years of age and travels without a guardian, this must be stated at the time of booking. Some trips may require an age limit that may be higher than 18 years. Information is provided at the time of booking.

1.3.1 Guardian certificate for travelers under the age of 18 can be found on our website under "Certificate / form" and "Guardian certificate". Children and young people under the age of 18 are not allowed to travel without adult company.

1.4 The times for departure and return in the booking confirmation are preliminary. The organizer must as soon as possible and if possible no later than 20 days before departure specify the departure times that shall apply to the trip.

1.4.1 If the specified departure times for the departure or return journey deviate from the preliminary departure times according to the booking confirmation by more than 8 hours, the traveler has the right to withdraw from the agreement. Furthermore, the general travel conditions regarding the organizer's changes before departure apply.

If the traveler wishes to exercise his right under the previous paragraph to withdraw from the agreement, notice of this shall be given to the organizer within a reasonable time from the traveler receiving information about the departure times. The times for departure and return can be changed one or more times before departure.

1.5 The organizer must provide general information about what applies in terms of passports and visas.

1.6 The organizer must provide general information about health regulations for the destination.

1.6.1 The traveler is responsible for obtaining instructions on special needs related to his or her own health condition. The traveler is also responsible for finding out which rules apply to the destination that relate to the personal need. The traveler must also respect and follow the laws and regulations that apply in the country. More information is available at the Ministry of Foreign Affairs' travel information.

1.7 Connection travel or special arrangements are included in the package travel agreement only if these are booked together and at one and the same time with the services included in the package trip or if these are sold together with other services for a total price.

1.8 Any requests or special services at the traveler's request are included in the agreement only if these have been explicitly confirmed in writing by the organizer.

1.9 The traveler is obliged to check the booking confirmation / travel documents as soon as they have been received and that all information is correct, including that the names are spelled correctly and correspond to the passport. Any errors must be reported as soon as possible. The organizer reserves the right to charge a fee corresponding to the actual cost of correcting incorrect information as well as a reasonable compensation for the additional work that the correction entails. If an error is due to the organizer or someone he has hired, the correction must be made at no cost to the traveler.

1.10 The main traveler must immediately notify the organizer of any changes in address, e-mail address, telephone number or other information relevant to the organizer's opportunities to contact the traveler.

1.11 For some trips, a minimum number of participants is required for the trip to be completed. In that case, the traveler must receive clear information about this at the latest at the time of booking.

1.12 If airline tickets are part of the package tour, these must be used in the correct order. The traveler can thus not use only a return ticket when both round trips have been booked or only part of a flight route. If the ticket is not used from the start, the remaining parts will be canceled.

1.12.1 A rebooking is to be regarded as a cancellation of a previously entered into agreement and a new booking.

1.12.2 When purchasing only an airline seat, the traveler is voluntary to contact siditours at the destination to check flight times for return journey 24 hours before departure.
All travelers are obliged to be contactable via email addresses or on the mobile phone numbers stated in the booking as changes may be announced by SMS.

2. Price and payment

2.1 The price must be stated in such a way that the price of the entire trip is clearly stated. The price shall include all services included in the agreement as well as mandatory surcharges, taxes and fees.

2.2 The traveler must pay the price of the trip no later than at the time stated in the agreement.

2.2.1 The entire trip price must be received by Siditours no later than 21 days before the trip is completed, unless otherwise stated. It must be possible to prove completed payment. If full payment for the trip has not been received by Siditours no later than 21 days before departure, siditours has the right to consider the travel agreement as canceled and credit the registration fee. If the trip is booked less than 21 days before departure, the trip must be paid for immediately.

2.2.2  Payment via Klarna

Siditours uses Klarna Checkout and offers several payment options. Pay how you want via one of the following options:

– Direct payment from bank account
With Klarna direct payment, you pay for your trip directly from your bank account, which you confirm with BankID. You easily connect your account to Klarna through BankID, the first time you make a purchase. The money is withdrawn after 1-3 banking days.

– Card payment with VISA, Mastercard and Amex

– Pay later: within 14 days or at the end of next month
Book your trip with one click and pay later via invoice. Pay later is available as two options - pay within 14 days or at the end of next month. Invoice comes via email or in Klarna's app.

– Pay at your own pace. Divide with Klarna
Pay for your trip at your own pace. Klarna offers you to split your payment into 6-36 months.

Questions regarding your payment?

Contact Klarna's customer service for questions regarding your payment. Log in to Klarna's app or at the following link: https://www.klarna.com/se/kundservice/

Here you can read about Klarnas payment terms.

2.3 In connection with the booking confirmation, the organizer may charge a first installment (registration fee). The registration fee must be reasonable in relation to the price of the trip and the circumstances in general.

2.3.1 Booking of the trip is confirmed to Siditours with a registration fee of 1000 SEK per person.

2.4 If the traveler does not pay the price of the trip in accordance with the agreement, the organizer has the right to terminate the agreement and charge reasonable compensation.

2.5 Unless otherwise expressly stated, the price of the trip is based on accommodation for two people in a shared double room. When accommodating only one person in a double room or larger room intended for more than one accommodation, the organizer is entitled to charge an additional fee.

2.6 The organizer is also obliged to inform the traveler about any costs that may be added.

2.6.1 For travelers who choose to take out cancellation protection with Siditours or ERV's travel insurance, the price for these are clearly shown in the booking dialog. The cancellation protection can be taken out before something is paid to Siditours and takes effect at the same time as it is paid. ERV's travel insurance can be taken out up to and including the day of departure. The cancellation protection is not cancelable or refundable. Read more about the cancellation protection on our website under Travel information and Before departure and about ERV's travel insurance under Travel information and Travel insurance.

3. Passenger's right to changes and cancellations

3.1 The traveler has the right to change the agreement if the organizer allows this. Changes to the agreement may entail additional costs for the traveler from the organizer or partners

3.1.1 For changes requested by the traveler, a fee is charged that corresponds to the cost that the tour operator receives, however, a minimum of 250 SEK.

3.2 The traveler has the right to cancel the trip. The organizer reserves the right to request compensation from the traveler for the costs incurred by the organizer as a result of the cancellation.The organizer may set reasonable standardized cancellation fees based on the time of cancellation. If the organizer has not set any standardized cancellation fees, the organizer is entitled to a reasonable cancellation fee.

3.2.1 If canceled earlier than 30 days before departure, the traveler must pay the registration fee as a cancellation fee.

3.2.2 In case of cancellation thereafter, but earlier than 14 days before departure, the traveler must pay 25% of the trip price, however, at least the registration fee.

3.2.3 If cancellation occurs thereafter, but earlier than 8 days before departure, the traveler must pay 50% of the trip price, however, at least the registration fee.

3.2.4 If the cancellation occurs within 8 days before departure, the traveler must pay the full price of the trip.

3.2.5 If no cancellation occurs and the traveler does not show up at the time and place specified for the departure or the traveler can not participate in or complete the trip due to the traveler lacking the necessary documents for the trip such as a valid passport, necessary visas, etc., Siditours has the right to credit the total the price of the trip.

3.2.6 Cancellation must be made immediately by the main traveler to the organizer on telephone number: +46 (0)8-23 24 99 or to the travel agency that booked the trip. Cancellation of the trip applies by email after office hours.

3.2.7 For travelers who have taken out cancellation protection with Siditours and are forced to cancel with a medical certificate due to e.g. acute illness: no later than 10 days after cancellation, a medical certificate regarding acute illness, accident or death and, where applicable, a kinship certificate must be sent to Siditours. The certificate must contain all relevant information for the cancellation as: a) the doctor's express advice to not participate in the agreed trip, b) diagnosis, c) date of first treatment / examination, d) date of any treatment / examination that is the basis for the doctor's advice to travel, e) the certificate must be written on the care institution's letterhead with a stamp and the doctor's signature, or equivalent. The medical certificate / certificate must be emailed to info@siditours.com
The cancellation protection only applies to the price of the trip, not any costs incurred in connection with credit purchases and the like. A handling fee of SEK 250 will not be refunded if canceled. Nor cost for the cancellation protection.

3.2.8 After cancellation, the amount that the traveler has credited as above must be refunded without delay, however no later than 14 days after cancellation. In cases where payment for the trip is made with a card, it will be refunded to the same card used for payment, otherwise a refund will be made to the main traveler.

3.2.9 Cancellation may take place if the traveler or his / her spouse / partner, the traveler or his / her spouse's or cohabitant's relatives in direct ascending or descending line or siblings or person with whom the traveler jointly booked the trip before departure but after the agreement has become binding for the traveler according to point 1.1.1 suddenly suffers from a serious illness or accident and this event is of such a nature that the traveler cannot reasonably complete the journey. Illness must be acute, ie an illness that has not been known at the time of booking.

3.2.10 Cancellation may take place if another event affects the traveler after the agreement has become binding in accordance with section 1.1.1, and if the event is of such an intrusive nature for the traveler that it is not reasonable to require the traveler to complete the trip. The traveler must not have been able to control the event, and neither knew nor should have known about it when the trip was booked. Such an intrusive event is, for example, a fire in one's own home.

3.2.11 Cancellation may take place if the person with whom the traveler jointly booked the trip cancels his trip and it is unreasonable for the traveler to complete the trip without the other person's company.

3.2.12 A traveler who has agreed on joint accommodation with another traveler / other travelers who canceled the trip must receive accommodation of the same standard as according to the agreement or equivalent hotel / facility, in rooms that are sized to the remaining number of travelers at no extra cost. If no such accommodation can be provided, the accommodation must be made in accordance with the agreement without additional costs for the traveler. Anyone who has shared accommodation (part of a double room or apartment) with another traveler who cancels their trip must pay the single room supplement if there is no cancellation protection.

3.2.13 The traveler must cancel immediately after the reason for cancellation has arisen, and no later than before check-in at the airport when the journey is considered to have begun. The grounds for cancellation must be reliably substantiated by a certificate from a third party, and meet all the requirements under point 3.2.9 – 3.2.11.

3.2.14 Special cancellation rules apply for group travel and are signed directly with the respective group organizer.

3.2.15 The law on distance contracts (right of withdrawal) does not apply to individual airline tickets and separate hotel bookings.

3.2.16 Temporary conditions during Covid-19

- Free rebooking for those who have booked a trip until 30 Oct 2020.
- Free rebooking applies to travel during the period from March to May 2021.
- Free rebooking applies to everyone on the booking and gives you the right to rebook the trip once free of charge up to 14 days before departure.
- The new trip that you rebook for must leave no later than 28 May 2021.
- If the new trip you rebook for has a lower price than the first booking, the difference will not be refunded. When changing to a trip with a higher price, the difference between the price paid and the higher price will be added.
- The rebooking does not apply to group travel.

4. The traveler's right to transfer the agreement

4.1 The traveler may transfer the agreement to someone who meets all the conditions to participate in the trip. The traveler must notify the organizer or dealer of the transfer in a reasonable time before departure. Notification made no later than seven days before departure is always considered to have been made in a reasonable time.

4.2 The organizer may charge a reasonable fee for the transfer. The fee may not exceed the costs that the transfer entails for the organizer. The organizer must show how the cost has been calculated.

4.2.1 Name change which also involves transfer of travel can be made no later than 24 hours before departure. An administrative cost of 500 SEK per person is charged. 

4.3 The transferor and the acquirer are jointly and severally liable to the organizer or reseller for all that remains to be paid for the trip and for the extra costs that the transfer entails.

5. Changes before departure

5.1 Change of contract terms

The organizer has the right to make changes to the agreement provided that the organizer informs the traveler about the change in a clear, comprehensible and clear manner. If the change is insignificant, for example minor changes in flight times, the passenger is not entitled to a price reduction or damages. In the event of significant changes to the trip, the traveler must, if possible, be offered an alternative trip or have the right to terminate the agreement without a cancellation fee.

5.1.1 Any changes (e.g. change in flight time) are notified by telephone or e-mail to the main traveler, who through the agreement undertakes to notify other travelers on the booking of the current change. It is therefore especially important that the information provided is correct and updated in case this is relevant before the time of departure.

5.2 Change in price

5.2.1 The organizer may increase the price of the trip if the increase is due to changes in fuel costs, taxes and public fees or exchange rates.

5.2.2 The price of the trip may be increased by an amount corresponding to the traveler's share of the cost increase that the organizer suffers. The right to a price increase only exists if the cost increase in total exceeds 100 SEK per booking.

5.2.3 The price of the trip must be reduced if the organizer's costs, for reasons stated above, decrease by a total of at least 100 SEK per booking. In the event of a price reduction, the organizer may deduct actual administrative costs.

5.2.4 The organizer shall as soon as possible notify the traveler of the price changes. The notification must contain a justification for the change and a calculation.

5.2.5 The price may not be increased and does not need to be reduced during the last 20 days before the agreed departure date.

5.2.6 The organizer may in its special conditions waive the right to increase the price according to 5.2.1. In that case, the organizer also does not need to lower the price accordingly 5.2.3.

5.3 The traveler's right to terminate the agreement without cancellation fee

5.3.1 If the traveler wants to terminate the agreement due to a significant change, e.g. if the price is increased by more than 8% of the total price of the package tour, the traveler must notify the organizer that the agreement is terminated within a reasonable time specified by the tour operator from the time the organizer informed the traveler of the change. If the traveler does not, the traveler will be bound by the new agreement.

5.3.2 If the package travel agreement is terminated, the organizer must repay the entire trip price without undue delay and no later than 14 days after the agreement was terminated.

5.4. The organizer's and traveler's right to terminate the agreement in the event of unavoidable and extraordinary events

5.4.1 Both the organizer and the traveler have the right to terminate the agreement if the implementation of the package tour or the transport of passengers to the destination is significantly affected by unavoidable and extraordinary events at the destination or in its immediate vicinity. By unavoidable and extraordinary circumstances is meant, for example, serious security problems such as war, terrorism, outbreaks of serious illness / pandemics or natural disasters. In such cases, the traveler has the right to terminate the agreement without paying any cancellation fee. If the organizer terminates the agreement in accordance with this clause, the traveler is not entitled to damages. In such cases, the traveler is entitled to a full refund in the manner that follows 5.3.2.

5.4.2 The traveler has no right to terminate the agreement if the unavoidable and extraordinary events were generally known at the time the agreement was entered into.

5.4.3In order to investigate whether the incident is of such a serious nature as stated above, expert Swedish or international authorities must be consulted. A current advice from the Ministry of Foreign Affairs must always be considered a basis for dismissal.

6. The organizer's responsibility for the implementation of the package tour

6.1 Lack of implementation

If a travel service is not carried out in accordance with the agreement, the organizer must remedy the error within a reasonable time. However, the organizer is not obliged to remedy the error if it is impossible or if the remedy would entail disproportionate costs. If the organizer does not remedy the error, the traveler may be entitled to a price deduction and damages.

6.2 Significant errors

6.2.1 If, after departure, a substantial part of the agreed services cannot be provided, the organizer shall, if possible, arrange equivalent or at least equivalent alternatives at no extra cost to the traveler. If the organizer cannot offer this, the organizer may offer alternatives of lower quality in conjunction with a reasonable price reduction. The traveler may only reject such alternatives if these cannot be considered comparable to those that would have been provided under the agreement or if the price reduction offered cannot be considered reasonable.

6.2.2 If the organizer cannot offer any alternative or if the traveler has the right to reject such alternatives according to 6.2.1, the traveler may be entitled to price deductions and damages.

6.2.3 In the event of errors that significantly affect the implementation of the package tour and which the organizer has not remedied within a reasonable time, the traveler may terminate the agreement and may also be entitled to price deductions and damages.

6.2.4 Can the organizer not offer any alternative or if the traveler has the right to reject such alternatives according to 6.2.1 or if the traveler has terminated the agreement according to 6.2.3, the traveler is entitled to equivalent home transport without unnecessary delay and at no extra cost if the package includes transport and the traveler is themselves at the destination.

6.2.4 We would like to remind our travelers that the hotel category in Tunisia does not always correspond to the same as in other destinations. Hotel category is determined by the Tunisian Ministry of Tourism according to room size and what hotel facilities are offered to guests.

7. About price deductions and damages

7.1 Price deductions are not paid if the organizer can show that the error is due to the traveler.

7.2 The traveler is not entitled to damages if the organizer shows that the error is due to the traveler or to a third party unrelated to the provision of travel services included in the package tour, or if the error is due to unavoidable and extraordinary events.

7.3 If the error is due to someone hired by the organizer, the organizer is free from liability for damages according to these travel conditions only if also the person hired by the organizer would be free according to that provision. The same applies if the error is due to someone else in an earlier stage.

7.4 The right to damages due to the organizer canceling the trip does not exist if the organizer shows that fewer people than a minimum number specified in the agreement signed up for the trip and the traveler within a time specified in the agreement is notified in writing that the trip has been canceled.
•      20 days before departure if the trip lasts longer than 6 days
•      7 days before departure if the trip lasts between 2 and 6 days
•      48 hours before departure if the trip lasts less than 2 days

7.4.1 According to section 7.4 above, Siditours has the right to cancel the trip without issuing damages if fewer people than a certain specified minimum number of passengers have registered for the trip and the traveler has been informed in writing in accordance with section 7.4. Siditours has the right to cancel the trip unless all the a) - d) minimum numbers listed below are met in accordance with section 7.4. The minimum numbers that apply to travel in the current agreement are as follows:
a) Airplane type with minimum number: Airbus 320. When traveling with airplane types other than those mentioned, airplane type of similar size is used to calculate the minimum number.
b) 50 travelers to the destination indicated on the traveler's booking confirmation.
c) 50 passengers to each accommodation option at the flight destination indicated on the traveler's booking confirmation.
d) 20 travelers for each tour.
If a trip that the organizer has the right to cancel according to the previous point in a series of trips, the organizer has the right to cancel other trips that are part of the same series, provided that the traveler is notified as soon as possible and in any case no later than specified above.

7.5 Damages under these terms and conditions include compensation for pure property damage, personal injury and property damage. The traveler is obliged to limit the damage as much as possible.

7.6 Unless otherwise limited by the Package Travel Act or other mandatory legislation, the organizer's liability for damage is limited to three times the price of the package trip. However, this limitation does not apply to personal injury or to damage caused intentionally or through negligence.

8. Reclaim

8.1 The traveler may only invoke errors in the agreed services if he within a reasonable time after he has noticed, or should have noticed the error, notifies the organizer or dealer of the error. This should be done as soon as possible and if possible at the destination. When determining any price deduction or compensation for damages, the time when the traveler complained if such a message had meant that the organizer could have remedied the error is taken into account.

8.1.1 Any complaints during the trip must be made immediately during the stay to Siditour's staff at the destination for the possibility of action. Telephone numbers for staff at the destination can be found on the traveler's booking confirmation / ticket.

8.2 Notwithstanding clause 8.1, the traveler may invoke errors if the organizer or dealer has acted with gross negligence or in breach of good faith.

9. The traveler's responsibility during the trip

9.1 Organizer's instructions

The traveler is obliged to follow the instructions for carrying out the trip provided by the tour guide or by another person hired by the organizer. The traveler is obliged to respect the rules of procedure that apply to the trip and to the destination and behave so that fellow travelers or others are not disturbed. If the traveler violates this in a significant way, the organizer can terminate the agreement without the traveler being entitled to compensation or refund.

9.2 The passenger's liability for damage

The traveler is responsible for any damages due to damage caused to the organizer by the traveler through negligence.

9.2.1 For example, by not following the instructions or regulations provided.

9.3 The traveler's responsibility for formalities

9.3.1 The traveler is responsible for observing the necessary formalities for the implementation of the trip, such as possession of a valid passport, visa, vaccinations, and insurance.

9.3.2 The traveler must have completed check-in for all transport services included in the package trip in accordance with the itinerary or other instructions from the organizer or carrier.

9.3.3 The traveler is responsible for all costs that arise due to deficiencies in the mentioned formalities, such as repatriation due to lack of passport, unless the deficiencies are caused by incorrect information from the organizer or dealer.

9.3.4 Resenären ansvarar för att ta del av information som tillhandahållits av arrangören.

9.3.5 Only a traveler who is on the booking confirmation / ticket may be accommodated in the room / apartment. The traveler who ordered so that an empty bed is in the room / apartment does not have the right to accommodate another person.

9.3.6 The traveler takes care of the protection that is considered necessary, such as liability, accident and luggage insurance. Those who have purchased ERV's travel insurance through Siditours are responsible for taking part in the insurance terms and conditions that are presented on the website and through a link on the booking confirmation.

9.4 Deviation from the arrangement

A passenger who deviates from the event after the start of the trip is obliged to notify the organizer or his representative.

 9.4.1 Travelers who deviate from the arrangement according to section 9.4 will not receive a refund of the parts of the trip that are not used.

10. The organizer's obligation to provide assistance

If the traveler is in difficulty during the trip, the organizer is obliged to provide appropriate assistance without undue delay. Such help can be, for example, information about health services, local authorities and consular support. The organizer has the right to charge a reasonable fee for such assistance if the situation is caused intentionally or through negligence on the part of the traveler.

11. Dispute resolution

The parties should try to resolve disputes concerning the interpretation or application of the agreement on their own. If the parties cannot agree, the dispute can be tried by the General Complaints Board (ARN), Box 174, 101 23 Stockholm,www.arn.se, or by a general court. A dispute can also be tried via the European Commission's online platform: http://ec.europa.eu/odr.

12. "Solchansen" (Unspecified trip)

12.1 An unspecified trip is not a realization of an ordinary trip but a special travel arrangement with special conditions. An unspecified trip means that the flight but not the accommodation is the same as presented in Siditour's program. Upon arrival at the flight destination, the accommodation is indicated, which can be located anywhere at the advertised destination and the hotel does not need to be included in Siditour's regular hotel program.
Accommodation can be in a hotel / guesthouse or in an apartment.
The accommodation can be of a very simple standard.
We guarantee private shower / WC.
No meals are included in the price even if the hotel has dining.
Air conditioning and safe are not included.
Moves during the stay can occur both once and several times.
It is not possible for us to warn about construction work or other disturbances.
If you are traveling alone, you will need to pay a supplement to get a single room.
Bus transfer is not included in the price.
Requests cannot be submitted.
We can guarantee that a maximum of 4 people on a booking can stay in the same hotel.
Tour guide service is limited.
Anyone who makes any demands on their accommodation, we recommend choosing specified accommodation. We advise travelers with reduced mobility or disabilities, as well as travelers with children, to choose unspecified accommodation.

13. Luggage

13.1 It is not permitted to check in valuables or theft-prone goods such as electronic equipment, cameras, computers, jewelery, cash, etc. For security reasons, dangerous goods are forbidden to carry on board or in checked baggage. What is classified as dangerous goods are, for example, weapons of various kinds, compressed gases, corrosive and combustible substances, paint, fireworks and poisons and substances that contain bacteria or viruses.